Frequently Asked Questions

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and delivery information. You can also use our Track Your Order page to check the latest delivery updates.

If your order has not yet been dispatched, we'll do our best to cancel it. Please contact us as soon as possible, as we cannot guarantee cancellation once an order has entered the shipping process.

Delivery times vary depending on your location and the shipping service selected at checkout. Estimated delivery times are shown during checkout and on your dispatch confirmation.

Yes. We deliver throughout the United Kingdom using trusted courier services.

Yes. Eligible items can be returned in accordance with our Returns Policy. Please contact us before sending any item back so we can assist you with the process.

Many of our products include a warranty. Warranty length and coverage may vary depending on the product, so please refer to the product listing or contact us for more information.

Pre-orders let you order selected upcoming collectibles and trading cards before they arrive in stock. Release dates are estimates and may change due to manufacturer or supplier delays.

We send an email update once a week while your pre-order is awaiting fulfilment. These updates share the latest available information about your item's expected arrival and when it is expected to come into stock.

When your item arrives in stock with us, we will prepare it for dispatch and ship it from us to you. We will keep you updated by email as your order progresses, and send tracking information once it has been dispatched.

No. Release dates are estimates and may change. We will share updated information as it becomes available.

Yes. Selected items may be available to purchase on backorder even when they are not currently in stock. Once you place your order, we will try to source the product from our supplier. Availability is not guaranteed and depends on supplier stock.

If we successfully source your item, we will notify you by email and keep you updated as it progresses. Once the product arrives with us, we will prepare it for dispatch and ship it from us to you. Tracking information will be sent once your order has been dispatched.

If we are unable to obtain the item from our supplier, we will contact you by email to explain the situation and discuss the next steps in line with our applicable order and refund policy.

Yes. CBERUS specialises in collectibles and trading cards, including action figures, anime figures, statues, trading card products and other items for collectors and enthusiasts.

We may purchase selected collectibles depending on their condition, authenticity, rarity and current demand. Contact us with details and photographs of the items you're looking to sell.

We accept secure payment methods supported by Shopify, including major debit and credit cards, as well as other available digital payment options shown during checkout.