Shipping policy

Last Updated: October 2026

This website is operated by Kodiak Labs Ltd, trading as CBERUS.

We aim to process and ship all orders as quickly and safely as possible. Please review the information below for details on shipping times, costs, and delivery expectations.

Order Processing Time

Orders are typically processed within:

1–3 business days, Monday to Friday.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing times may vary during busy periods, holidays, promotions, product launches, or periods of unusually high order volume.

Once your order has been processed and dispatched, you will receive a dispatch confirmation.

Processing times are separate from delivery times, which begin once the order has been dispatched.

Shipping Methods

We use established postal and courier services to deliver orders safely.

Available shipping options may include:

UK Standard Delivery
UK Express Delivery
Tracked Delivery
International Delivery, where available

Available delivery methods and applicable charges will be displayed at checkout based on your delivery address and order.

Tracking information will be provided where the selected delivery service supports tracking.

UK Shipping

Our current UK delivery options are as follows.

Standard Delivery

Free UK Standard Delivery on orders of £50 or more.

Orders below £50 may incur a standard delivery charge, which will be displayed at checkout.

The free-delivery threshold applies to eligible orders delivered within the UK and is subject to any conditions displayed at checkout.

Express Delivery

UK Express Delivery: £6.99.

Express delivery is available where offered at checkout. The applicable delivery estimate and any service-specific conditions will be displayed before you complete your purchase.

Delivery estimates begin from the date the order is dispatched, not from the date the order is placed.

Unless a specific delivery date or timeframe has been expressly agreed, delivery estimates are not guaranteed.

Delivery Times

Estimated delivery times after dispatch are:

UK: approximately 2–5 business days.
Europe: approximately 5–10 business days.
International: approximately 7–14+ business days.

These are estimates rather than guaranteed delivery times, unless a specific delivery commitment has been expressly agreed.

Delivery may take longer due to courier delays, customs processing, adverse weather, public holidays, operational disruption, or other circumstances outside our reasonable control.

We remain responsible for our obligations as the seller under applicable consumer law.

Shipping Costs

Shipping costs are calculated at checkout based on factors including:

Delivery destination.
Package size and weight.
Selected delivery service.
Applicable shipping promotions.

Any applicable shipping charge will be displayed before you complete your order.

Free UK Standard Delivery applies to eligible orders of £50 or more. UK Express Delivery is charged at £6.99 where available.

If a promotion has additional conditions, those conditions will be displayed alongside the promotion or at checkout.

Tracking Information

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active or update after dispatch.

Tracking information may initially show that the parcel has been received by the courier but has not yet entered the courier's main network.

If tracking has not updated for an extended period or your parcel appears to be delayed, please contact us for assistance.

Customs, Duties & Import Fees

For orders delivered outside the UK:

The customer may be responsible for customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country, where applicable.
These charges are not normally included in the product or shipping price unless explicitly stated.
Customers are responsible for checking applicable import requirements and restrictions before placing an international order.

Any customs charges, delivery arrangements, and tax obligations will depend on the destination and the terms of the shipment.

Nothing in this section excludes any legal obligations that apply to CBERUS or Kodiak Labs Ltd in relation to international sales.

Delays & Delivery Exceptions

While we aim to provide reliable delivery, delays can occasionally occur due to:

Courier disruptions.
Severe weather.
Public holidays.
Customs inspections.
High order volumes.
Address issues.
Transportation disruptions.
Events outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist where reasonably possible.

Where a delivery deadline has been expressly agreed or consumer law provides a specific delivery requirement, we will comply with our applicable obligations.

Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe:

Check your tracking information.
Check whether the courier has attempted delivery.
Check with other members of your household or your designated delivery location.
Contact the courier where appropriate.
Contact CBERUS if further assistance is required.

Where appropriate, we may contact the courier or postal service to investigate a missing parcel.

We will assess the circumstances and work towards an appropriate resolution in accordance with our obligations as the seller and applicable consumer law.

The outcome of a courier investigation does not, by itself, determine or remove your statutory rights.

Incorrect or Incomplete Address

Customers should ensure that their delivery information is accurate and complete at checkout.

If you notice an incorrect address after placing an order, please contact us as soon as possible and before dispatch.

We will attempt to update the address where possible, but we cannot guarantee that changes can be made once an order has entered the dispatch process.

Incorrect or incomplete delivery information may cause delays or additional costs. Any responsibility for these costs will be assessed in accordance with the circumstances and applicable law.

Damaged Items in Transit

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number.
Photographs of the external packaging.
Photographs of the damaged item.
Any other relevant information that may help us investigate the issue.

We may need to provide relevant information to the courier or delivery provider as part of an investigation.

We will assess the circumstances and provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable UK consumer law.

We recommend keeping the original packaging until the matter has been resolved.

Reporting damage promptly helps us investigate efficiently, but it does not restrict any statutory rights you may have.

Delivery to Safe Places

If you request delivery to a designated safe place or authorise delivery to another person, we will take the relevant delivery instructions into account when investigating any delivery dispute.

Where a delivery service records a parcel as delivered in accordance with your instructions, we may use the courier's delivery information as part of our investigation.

A delivery confirmation does not automatically determine responsibility in every circumstance. Your statutory rights and the applicable legal requirements remain unaffected.

International Orders

International delivery availability depends on the destination country, the delivery service, and the products included in the order.

Certain products may be restricted from international shipment due to courier, customs, legal, or other requirements.

If we are unable to fulfil an international order because of shipping restrictions or other circumstances, we will contact you and provide an appropriate resolution in accordance with the contract and applicable law.

Pre-Orders & Backorders

Products marked as Pre-Order or Backorder may have an estimated future dispatch or delivery date.

Estimated dates are provided for guidance and may change due to supplier availability, manufacturing delays, shipping disruptions, or other circumstances.

Where an estimated delivery date changes significantly, we will provide an update where reasonably possible.

If a delay affects your legal rights or your ability to receive the order as agreed, any available cancellation or refund rights will be handled in accordance with applicable law and the terms communicated when you placed your order.