CBERUS CUSTOMER CARE

RETURNS & REFUNDS

We want you to be happy with your CBERUS purchase. Find everything you need to know about returning an item, requesting a refund, receiving store credit and what to do if your order arrives damaged or faulty.

30-DAY REFUND RETURNS
45-DAY STORE CREDIT RETURNS
CUSTOMER SUPPORT

OUR RETURNS POLICY

30-DAY REFUND RETURNS

Eligible items can be returned within 30 days of delivery for a refund to the original payment method, provided they meet our returns conditions.

45-DAY STORE CREDIT RETURNS

Eligible items may be returned after the initial 30-day refund period, up to 45 days from delivery, for store credit, subject to our returns conditions.

Important: Returned products must be in an acceptable condition and meet the requirements of our returns policy. Certain deductions may apply where an item has been used beyond what is reasonably necessary to inspect it.

RETURN CONDITIONS

  • Items must be returned in the same condition as received, subject to applicable consumer rights.
  • Products should include their original packaging, accessories, manuals and other supplied components where applicable.
  • Items must not have been damaged, modified or altered after delivery.
  • Collectibles should be returned with their original packaging where applicable.
  • Deductions may apply if a product has been handled or used beyond what is reasonably necessary to inspect it.
  • Items that arrive faulty, damaged or not as described are handled in accordance with applicable consumer rights.
Collector care: Please take care when opening collectible packaging. We understand that original boxes and packaging can be important to collectors.

HOW TO RETURN YOUR ORDER

STEP 1 – CONTACT US

Get in touch with our customer support team and provide your order number and details of the item you wish to return.

STEP 2 – WAIT FOR INSTRUCTIONS

Our team will explain the next steps and provide any relevant return instructions.

STEP 3 – PACKAGE YOUR ITEM

Carefully package the item and include any relevant accessories or components supplied with your order.

STEP 4 – SEND YOUR RETURN

Send the item using the return instructions provided. Keep your proof of postage until your return has been processed.

REFUNDS & PROCESSING

How are refunds issued?

Approved refunds for eligible returns within the 30-day refund period are issued to the original payment method.

How long do refunds take?

Once your returned item has been received and inspected, we will process any approved refund. The time taken for funds to appear in your account may depend on your payment provider or bank.

Can I receive store credit instead?

Eligible returns made within the extended 45-day returns period may qualify for store credit instead of a refund.

Will I receive a full refund?

Approved refunds are subject to our returns conditions. Deductions may apply where an item has been used beyond what is reasonably necessary to inspect it, subject to applicable consumer rights.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and a description of the issue. Photos can help us understand what has happened. Our team will review the details and advise you on the next steps. Your statutory consumer rights are not affected.