CBERUS · CUSTOMER INFORMATION

SHIPPING & DELIVERY

Getting your collectibles safely to your door matters to us. Find everything you need to know about our delivery options, dispatch times, order tracking and international shipping.

SECURE PACKAGING
ORDER TRACKING
UK DELIVERY

ORDER PROCESSING & DISPATCH

Orders are typically processed and prepared for dispatch within 1–3 business days, Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where applicable.

Please note: Processing times are separate from delivery times. Orders placed during busy periods may require additional processing time.

UK DELIVERY

CBERUS offers UK delivery options depending on the products ordered and the delivery services available at checkout.

STANDARD DELIVERY

Available for eligible UK orders. Delivery costs and estimated delivery times are displayed at checkout.

EXPRESS DELIVERY

An expedited delivery option may be available for eligible orders. Availability and pricing are displayed at checkout.

FREE STANDARD DELIVERY

Free UK Standard Delivery may be available on qualifying orders. Any applicable minimum spend and eligibility requirements will be displayed on the website or at checkout.

INTERNATIONAL SHIPPING

We may offer international delivery to selected destinations. Available destinations, delivery methods and shipping costs are calculated or displayed at checkout.

Customs and import charges: International customers may be responsible for applicable customs duties, import taxes and other charges imposed by their destination country.

TRACK YOUR ORDER

Once your order has been dispatched, you will receive an email confirmation with tracking details where available.

  1. Check your dispatch confirmation email.
  2. Locate the tracking information provided.
  3. Follow the tracking link to view your parcel's delivery progress.
If tracking information has not updated immediately, please allow some time for the courier to register and update the parcel's tracking details.

PRE-ORDERS & BACKORDERS

Pre-orders and backorders may have different dispatch timelines from in-stock products.

PRE-ORDERS

Pre-ordered products are expected to arrive around their estimated release period. Release dates are subject to change and may be delayed by manufacturers or suppliers.

Customers will receive updates about their pre-orders, including when products arrive in stock and are ready for dispatch.

BACKORDERS

Backordered products are items that are not currently available in our stock but may be ordered while we attempt to source them from our suppliers.

If we successfully obtain the item, customers will be notified and the order will proceed towards dispatch. If we cannot obtain the item, we will contact the customer regarding the next steps.

DELIVERY ISSUES & MISSING PARCELS

My order hasn't arrived. What should I do?

Check your tracking information first. If your parcel appears delayed or the tracking information does not resolve the issue, contact us with your order number and relevant details so we can assist.

If your order arrives damaged or you believe a parcel is missing, please contact CBERUS and include your order number and any relevant details.